20 Questions Every Practitioner Should Ask

ICE Health Systems Saves Doctors Thousands of Dollars Each Year

ICE’s high performing and all-inclusive online system provides
users with significant practical and financial benefit.

What is the cost?

1. What are my "all-in" costs when I work with your company? ICE Others
A. How much for the following:   (on average)
    System Setup and Training $ 9,000.00 $ 15,000.00
B. What are my annual fees:    
    Practice management system $ 6,000.00 $ 2,500.00
    Patient education system-fully integrated Included $ 2,500.00
    Patient reminder system- fully integrated Included $ 2,500.00
    Imaging system-fully integrated Included $ 2,500.00
    Integration of each module with the patient record Included and Automatic Varies
C. Furthermore, what are my server costs and my office network costs? $ 0.00 Thousands
D. What are the costs if I increase the number of chairs or add a new office? $ 0.00 Thousands

Do I need internal servers?

  ICE Others
2. Am I able to run your software without purchasing internal servers and setting up an office network? Yes No

What if I have multiple offices?

  ICE Others
3. If I have more than one office, what is the cost to set up full access to all records from all chairs at each office? $ 0.00 Thousands

Can my patients visit me at any office?

  ICE Others
4. If I have more than one office, can my patients see me at any one of my offices without issue for my record keeping? That is, can I have automated access to their chart and records regardless of what office I am in on any particular day? Yes With Significant Cost

Can patients view their record from home?

  ICE Others
5. Can patients view elements of their record from home in a secure environment? Yes No
    A. If yes, is this included in the system? Yes Not Possible
    B. Can I control what patients view when they access their records? Yes Not Possible

What type of computer do I need?

  ICE Others
6. Does your system work on both PC and Macintosh computers, as my patients definitely have both types of systems and my office may consider using both as well? Yes No

What about liability?

  ICE Others
7. Does your system track patient access so that I can quickly know their behavior and use it for business success and liability management? Yes No

Is the software fully integrated?

  ICE Others
8. How do I integrate the software programs that I use to manage my practice? ICE is a fully integrated solution May have significant cost
    a. How much is this integration likely to cost? Not Nescessary Significant
    b. What does integration actually mean? For example, when I open the imaging program from the management program, will it automatically go to the proper patient? Fully Integrated Not Always

Can I access my patient records from anywhere?

  ICE Others
9. Can I access my records from anywhere? Yes In Some cases and with additional hardware and/or software and fees

Is my data backed up?

  ICE Others
10. How do you help me with backing up my data? What will that cost? Automatic – included in fee Separate service from separate suppliers

Is my data secure?

  ICE Others
11. Is the data that I transmit kept secure? Where is it hosted? Yes, we use 256 bit SSL encryption. All of our servers are hosted at large data centres in the U.S. Varies, data is stored in your server

Can I integrate my website?

  ICE Others
12. Can you integrate my web site and my management system together? This ability would dramatically increase the traffic and repeat access to my clinic’s site, which would greatly help with my “ranking” on search engines. Yes No

Is there support for training and questions?

  ICE Others
13. Do you provide daily web conferencing support? If so, at what cost? Included Limited

How are referrals managed?

  ICE Others
14. Can I have my referring doctors send me referrals, with images, through my web site so that no paper is used and patients are automatically on my system? Yes, Included No

Can patients complete their Medical History online?

  ICE Others
15. Can my patients complete and update their medical histories online, so that our patients and our office can save a great deal of time and money? Yes, Included No
    A. If so, are the medical histories automatically tied into the patient records? Yes, Included No
    B. Is this service included in my subscription? Yes Not Possible

Is there additional Medical Support Information available?

  ICE Others
16. What updated medical information support can you provide for me on a day-to-day basis? Is there an additional cost for this service? Medical Support and LexiComp™ included Not Possible

Is the system able to handle mutli-disciplinary offices?

  ICE Others
17. I work in a multidisciplinary dental clinic. Can your system manage multiple dental specialties, simultaneously? Yes Not Possible

What about professional liability?

  ICE Others
18. What does your system do to help manage my professional liability on a daily basis? How can you demonstrate this? Integrated audit trail, tracking patient access, collaborations ?

How are upgrades to the system handled?

  ICE Others
19. How do I receive upgrades for my system? Automated with no fee Installation to server
    A. Will the integration of different programs be maintained with upgrades? Yes Varies, often No
    B. How do you avoid the risk of upgrade incompatibility with other software or my server software? ICE is, intrinsically, a fully integrated program that works with all systems Some risk exists

How often are upgrades performed?

  ICE Others
21. How often do you roll out software updates, upgrades, and bug fixes to your system? Every six to eight weeks Annually
    A. How does this occur? Automated and no fee Installation to server
    B. How much clinic down-time will be required to implement updates and upgrades? No, upgrades are done over night with minimal disruption Varies

20 Questions Every Practitioner Should Ask PDF Version