ICE Health Systems Release Summary 64.0

We are pleased to announce the release of ICE 64.0.


  • ICE Help
    • The Knowledge Base home page is now displayed inside ICE under References > ICE Help, rather than opening in a new browser tab.
    • Selecting the ICE help icon (header or footer) will now redirect to References > ICE Help.
    • There is now a Knowledge Base panel available from the Provider Dashboard that displays the Knowledge Base homepage.
      • This panel can be resized and floated so that you can browse support materials while working in ICE.
    • For almost every Panel in the ICE system a “Help” option has been added to the Panel Menu. When selected, a relevant article from the Knowledge Base will open beside the panel. From this pop-out, you can still navigate to other areas within the Knowledge Base using the Search box or by selecting the menu icon in the top left corner. There is an arrow icon that will open the article in a new browser tab.
  • Telehealth
    • The Telehealth module has been rebuilt in a new, more robust framework that results in performance improvements. 
      • New features include the ability to mute other participants and no longer requiring a Chrome extension to Screen Share.


  • Reporting
    • A “Run” button has been added to templates listed under ICE Templates and Shared Templates.
    • In Report panels, the currently active report template is now highlighted in the list of available templates when viewing from “Select Report Template”.
    • Validation Report now includes the ability to search on whether items have been validated or not. This “Validation Status” is now an option in Search Fields and can be displayed in the results.
  • Treatment Planning
    • The filter options on the Odontogram & General Procedure List have been appropriately split into “Existing Diagnostic Findings” and “Existing Material Findings”.
  • User Experience
    • Various improvements have been implemented throughout the system. 


  • Collaborations
    • Fixed an issue where a Collaboration would close when you click outside of that screen. 
    • In the Collaborations panel, the collaborator list is now sorted alphabetically and the original sender’s name is bolded.
  • Financials
    • Addressed some issues relating to Orthodontic and Non Orthodontic Contracts.
  • Orthodontic Charting
    • A Close button has been included in the bottom right of the Deferred Revenue Schedule window.
    • An orthodontic payment plan schedule date can now be set back as far as the start date of the treatment plan, unless a charge has already been generated.
    • Fixed the issue to correctly show that an orthodontic treatment plan has been paused in the sidebar.
    • Fixed issue where pause and resumption dates were not appearing on the treatment plan summary.
  • Practice Settings
    • Provider Groups now indicate a “Status” column for the providers included in the group. In addition, the table of all Provider Groups displays the number of active providers in each group.
    • The Code Exclusions table now defaults to sort ascending on Title.
  • Relationships
    • Ability to create and select an External Provider from the search when defining Relationships for a Patient, Provider, Individual or External Provider.
  • Scheduling
    • Clipboard will display full results when a filter is used (Patient search and/or Clipboard settings). When no filter is applied, the results are now limited to 10.
    • Fixed issue of being unable to open appointments from Patient Management > Scheduling > Next Visits.
  • Telehealth
    • Only Session Chair can now delete or add participants to a Telehealth session.
    • Resolved the screen sharing issue that occurred with the update to Chrome 72.
  • Validation
    • Addressed an issue for validation history using the mobile version.

Visit the ICE Knowledge Base and the Collaboration Sharing Center to streamline your experience using ICE.  These sites are routinely updated with new or revised articles, videos, and structured content. 

We are grateful to the members of the Collaboration for Health IT as well as the many private clinicians and staff who have and continue to lead this project with ICE Health Systems. Our goal is to serve the world of healthcare with excellence through a system that is built for the needs of today and tomorrow. This release is the next step in achieving our collective goal.

Thank you.

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