ICE Health Systems Release Summary 71.0

We are pleased to announce the release of ICE 71.0.


  • Imaging
    • Ability to upload and store DICOM images.
  • Patient Files
    • Users can now drag files or folders directly onto the Patient Files Panel for uploading. Note that files uploaded by dragging will not have a file type.


  • Collaborations/Tasks
    • When creating a task/collaboration from a panel, you now stay on that dashboard rather than being redirected to Provider – Collaborations.
  • Dashboards
    • On report panels added to any panel view using the detailed list display for a report template, there is no longer the extra white space on the left with text “Scroll right to view more columns >>”. Note that users may have to enable scroll bars to always be shown from their operating system settings.
  • Data Import/Export
    • Minor improvements were made to import/export of referrals, custom field values, audit events, patient files, providers, fee schedules, and provider settings.
    • Various improvements and bug fixes were implemented.
  • Health Facts
    • After adding a health fact from the patient sidebar, your “Health Fact Type” selection and text is retained.
    • The link to ICE Medical Support System has been added back to Health Facts.
  • ICE Help
    • A new article regarding Tasks that has been added to the Knowledge Base. This article is now linked from the “Help” option in the panel toolbar on the following panels: Patient Tasks, Provider Tasks, & Practice Tasks.
    • When a provider’s localization language is Spanish, the help links from panel menus now direct to the Spanish versions of articles. When there is only an English version for a particular article, then the help link goes to the English article.
  • Practice Settings
    • There are two new columns (Clinics & Duration) in the Appointment Types table under Practice Settings – Scheduling.
    • There are two new columns (“Primary” & “Collapse Empty Columns”) in the Schedule Views table under Practice Settings – Scheduling. The “Size” column was removed, as it is a setting that no longer exists, and the “Availability” column was renamed to “Used in Scheduling”.
  • Release Center
    • From References – About, there is a link to the Release Center under the Version Number: “Visit the ICE Health Systems Release Center to explore what’s new in our release summaries and recent project highlights.”
    • The ability to show or not show the “What’s New” pop-ups when the ICE software has been updated to a new version is now a permission available for assignment to provider groups. In the event a practice does not want this permission available at all, ICE can configure their server as such.
      • Please Note: To enable the pop-ups to appear, an administrative user will have to go to Practice Settings – Security Management – Provider Groups and for each applicable group under the Assign Permissions tab, select “What Is New”.
  • Search
    • When a search for an individual finds no results and the user clicks to create a new individual in ICE (e.g. a patient), the name fields will now be automatically filled in using the names typed in the search box.
  • Telehealth
    • Notifications when adding participants during a session have been improved.
    • Updated layout for Telehealth sessions such that participant videos do not overlap the primary speaker or the screen share.
  • Treatment Planning
    • On any of the filters in the charting filters, the ‘From Date’ can no longer be set to being past the ‘To Date’.
    • The trash can icon is now always visible at the bottom left corner of the Treatment Planning panel.
      • To delete a proposed treatment, simply drag it to the trash can.
      • Existing findings can be dragged to the trash can, which will change their status to “No Longer Present”.


  • Dashboards
    • You are now able to delete a panel view that you have shared with another provider.
  • Demographics
    • Inactive address types are no longer displayed when adding new contact methods. If there is already data for those inactive types, then it will be displayed but grayed out.
  • Documents
    • The PDF version of a document submission now displays the available choices or selection in the same order as shown during document submission.
  • Insurance
    • Addressed various bugs.
  • Odontogram
    • Visual of a crown material finding will now display correctly if micro surfaces are turned on.
  • Reporting
    • Fixed an issue when searching by tooth in the “Reason for Treatment” report.
  • Search
    • Fixed the issue where certain recently viewed providers were not appearing in the search results (e.g. Collaborators, Search, Providers in Appointments).
  • Tasks
    • Fixed an issue related to adding and removing a due date on a task.
    • When selecting the action “New Task” from the Provider or Patient Task panel, it defaults to the type “Task”.
  • Treatment Planning
    • Fixed the issue of not having a yellow highlight on the changes in the history table of treatments and findings (general procedure list).
  • Validation
    • The contents displayed on validation panels have been updated as follows:
      • Patient Requires Validation Items: Displays ALL validations required for that patient.
      • Patient Can Validate Items: Displays ONLY items that the logged-in provider can validate for that patient.
      • Provider Requires Validation Items: Display ALL of the logged-in provider’s work that needs validation for all patients.
      • Provider Can Validate Items: Displays ALL items that the logged-in provider can validate for all patients.

QA Testing

The Quality Assurance Team tested the following browser and OS configurations using the testing types listed below:

  • Google Chrome 75.0 (Mac OS Sierra & Windows) and Google Chromium 77.0 (Windows 10)
  • Unit Testing, Integration Testing, Cross Platform Testing, Usability Testing, End to End Testing, User Interface Testing, Regression (Manual and Automated) Testing, Load Testing, Re-Testing and Sanity Testing.

Learn more

Visit the ICE Knowledge Base and the Collaboration Sharing Center to streamline your experience using ICE.  These sites are routinely updated with new or revised articles, videos, and structured content. To see previous release summaries and the latest project highlights, visit the Release Center.

Thank you

We are grateful to the members of the Collaboration for Health IT as well as the many private clinicians and staff who have and continue to lead this project with ICE Health Systems. Our goal is to serve the world of healthcare with excellence through a system that is built for the needs of today and tomorrow. This release is the next step in achieving our collective goal.

Thank you.

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